ACCESSIBILITY POLICIES

Accessibility Policy

The Company provides accessible services and employment practices that follow the principles of dignity, independence, integration, and equal opportunity for Employees, prospective Employees and Company Visitors.

Multi-Year Accessibility Plan

Our Multi-Year Accessibility Plan outlines the Company’s strategy to prevent and remove barriers to accessibility and describes the Company’s approach to meeting or exceeding applicable legal and regulatory requirements, including those set out in human rights and accessibility-related legislation. This Plan is a continually evolving document that will be updated at least every five years.

Customer Service Accessibility Policy

The Company strives at all times to provide its goods and services in a way that respects the dignity and independence of persons with disabilities. We are committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same place and in a similar way as other customers.

Feedback

The Company welcomes questions and feedback about how we provide goods and services to all of our customers.  Members of the public may ask questions or provide feedback in the format most convenient to them, including in-person, by telephone at 1-800-771-3942 , in writing to HumanResources@centralgrp.com, or any other preferred method.  Please direct written questions and feedback to Human Resources 235 Superior Blvd, Mississauga L5T 2L6.